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Epson Printer Offline, How Frustrating!

You finally have the comfort of being able to print from virtually any location your printer. Your deadlines have become easier to meet, and your work is easily accessible as long as your printer is online. Then, the day comes, when you need to print something and you get the awful message: “printer offline.” Suddenly, your printer does not execute your print jobs.

Epson printers have come a long way since their introduction to the market in the 1960’s. These printers have developed from simple calculator printers to the latest in large-scale printer technology.

Like all printers, Epson printers have issues that can be frustrating and difficult for us to accept. Whether you come across connection problems to paper jams, this guide will help you troubleshoot the Epson “printer offline” message.

What exactly does “printer offline” mean? The “printer offline” message means that your printer and computer are not connecting. It happens when the connection is interrupted, or the printer is not responding to your print jobs.


The easier printer to troubleshoot is a local printer. These will seldomlyappear offline. However, since a local printer connects to one computer, it is typically an easy problem to repair.
  • 1. The first to do is check to make sure the correct printer driver is installed your computer.
  • 2. Erase the print queue if it has documents from more than one hour prior.
  • 3. Make sure the USB cable connects correctly to the computer and to the printer as well.
  • 4. Make sure the printer =has no paper jams (as this can cause the printer to stop receiveing print jobs)
  • 5. As a last resort, uninstall and re-install the printer, and restart both the computer and the printer. This process will be explained later.

This will usually fix the problem of your local printer. Like stated, not too much to handle.


Network and wireless Epson printers require a bit more troubleshooting. Because they connect to more than one computer or device, the process can be a little longer. Nevertheless, we have the main reasons and a way to repair the “printer offline” error.
  • • The printer is off, or is on sleep mode—Check the printer for either of these.
  • • The router is not connecting to the printer and devices—restart the router and make sure the printer and computer (or device) are connected to the same Wi-Fi network.
  • • The internet (or Ethernet) connection is not connecting the printer and computer—Check the connection for both printer and computer. These signals can be easily interrupted by walls, or tall furniture. Remove anything that might block the Wi-Fi signal.
  • • The printing queue of print jobs is overloading the printer—Check the print queue for any lingering print jobs (from yesterday or from hours ago). If you see there are too many print jobs in the print queue, cancel all the documents by right clicking on the print queue dialog box, and click on cancel all documents. Then, restart the printer and computer. Try your print job again.
  • • A paper jam is present and has not been addressed—Open your printer to make sure there is no paper jam. A paper jam can be caused by small bits of paper that are left over from prior paper jams. Remove these and all residue. Try your print job.
  • • Printer driver updates and/or computer updates have changed your printer settings—If you have recently updated your printer and devices, make sure the printer settings are correct. Access your printer from your control panel. Look for the “printers and devices” file and double click on the printer icon. Make sure to fix your settings the way you need them (connection settings), make the Epson printer the default printer, and while you are there check to make sure the “use printer offline” option is not turned on (if it is, turn it off). Restart your printer and devices (computer, router) and try your print job again.

These should bring your printer back to online mode, and give the “printer online” message. You scan now resume your print jobs.


If none of these have solved your issue, then it is time for the uninstall and reinstall method.
To uninstall the printer follow these steps :
  • Turn off the printer and disconnect from computer and from energy socket.
  • Launch Run by pressing and holding down Windows and R.
  • Type msc in the run box.
  • Hit enter
  • Right-click on the “Printers and devices” button from Device Manager window.
  • Right-click on the Epson printer you want to uninstall
  • Click on Uninstall option from the popup menu.
  • Run the uninstall.
  • Restart your computer.

To reinstall the printer do the following :

  • Once you have restarted the computer look for the installation CD for your printer.
  • If you have no installation CD, open Devices and Printers
  • Find and click on Add a Printer.
  • In the next dialog box, click Add a network. This will prompt you to pick the type of printer: local, wireless or Bluetooth printer.
  • Depending on the Epson printer type, add the driver software in Windows. Make sure you pick the correct printer driver for your Epson printer.
  • Restart your computer and router.
  • Plug the printer to the computer, or connect the computer and printer to the same Wi-Fi network.
  • Resume your print jobs!

If you have followed the steps provided, the “printer offline” message should be long gone. The “printer offline” message is not one to be scared of, rather something we must be accustomed to troubleshooting with ease!

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